Return Policy

Keepsake Wood Creations Return Policy

Our return products policy at Keepsake Wood Creations is simple. If you are not satisfied with your purchase, contact our friendly support team and we will be glad to assist you with the product  return process. No restock fee will be assessed on any product returned within 30 days of the original purchase date.

Once the returned product is received, you will receive an email confirming the return has been received and that a refund has been processed. Keepsake Wood Creations will assume the return shipping cost.

Items that cannot be returned / refunded

  • Any item that has been personalized
  • Any keepsake urn that has been filled
  • Any item that has been damaged or tampered with by the customer
  • Expedited shipping charges are not refundable unless a shipping error has been created by Keepsake Wood Creations
  • Orders over 30 days are non-refundable and non-returnable